Privacy Policy – DDE Clothings
At DDE Clothings, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of personal information when you interact with our site:
- Full name
- Email address
- Phone number
- Delivery address
- Payment details (secured via trusted third-party processors like Paystack or Flutterwave)
- Order history and browsing behavior on our website
This information is used to fulfill your orders, communicate with you, improve our service, and personalize your shopping experience.
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing and delivering your orders
- Sending you order updates via email or WhatsApp
- Providing customer support
- Marketing communications (if you opt in)
- Fraud prevention and account security
- Internal analysis to improve website functionality and product offerings
We do not sell, rent, or trade your personal information to third parties.
3. Sharing Your Information
We may share your data only with trusted third parties necessary to deliver our service, such as:
- Delivery/courier companies
- Payment gateways
- Email and SMS service providers
- Legal or regulatory authorities (only when required by law)
4. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, understand user behavior, and track performance metrics. You can modify your browser settings to refuse cookies, though this may limit some features of the site.
5. Security
We take your data security seriously. Your information is stored using secure servers, and payment details are handled by PCI-DSS compliant platforms. However, no online platform is 100% secure, so we recommend safeguarding your login credentials.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Update or correct your information
- Unsubscribe from marketing emails or WhatsApp broadcasts
- Request that we delete your data (unless legally required to keep it)
To exercise any of these rights, contact our support team.
7. Policy Changes
We may update this Privacy Policy occasionally. If we make significant changes, we will notify you via email or post a notice on the website. Your continued use of our services after changes means you accept the revised policy.
10. Customer Support
For questions, returns, or general help, reach out via:
- 📧 Email: support@ddeclothings.com
- 📱 Phone: +234 8111630984